Then put the complaint in the mouth of preferably your most assertive, outgoing employee to play the role of an irate customer.
The better they get into the role in recreating a conflict scenario, the more realistic and instructive it should be for your staff.
In doing this, you will probably be able to see how your staff view you as well as any potential barriers that need bringing down.
Find out from your market research or from the shop floor which complaint keeps recurring the most.As the commercial roofing industry’s leader in manufacturing prefabricated PVC roofing systems, Duro-Last produces roofing membranes with a history of providing long-term durability and watertight protection. But it did border on being just mediocre as opposed to the other 9 sites we gave negative reviews to that were complete scams. You’re not going to get a date with an attractive woman unless you’re insanely lucky. If the meeting is expected to be particularly staid or fraught, thinking out of the box can help with role play.How better to put yourselves in the mind of the customers than by actually putting yourselves in the mind of your customers?
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